EVA Voice Agent: Create P1 Incidents in 3 Seconds Hands-Free — Complete Guide 2026

EVA is SLAShield's AI Voice Agent that creates P1/P2 incidents in 3 seconds by voice. No typing. No dashboard. Just speak — and SLAShield handles the rest. Available on all plans.

It's 2AM. Your monitoring system fires an alert. Payment gateway is down, with 500 errors across checkout.

You're half asleep. The last thing you want to do is log into a dashboard and type an incident report.

EVA handles it in 3 seconds. Just speak.

"Create P1 — payment gateway down, 500 errors, checkout impacted."

Done. Incident created. On-call paged. Bridge live. Stakeholders notified.

What is EVA?

EVA is the Emergency Voice Assistant — SLAShield's AI Voice Agent. It creates incidents by voice and gives status updates hands-free.

• Emergency Voice Assistant
• SLAShield's AI Voice Agent
• Creates incidents by voice
• Provides status updates hands-free
• Available on all plans, from Starter at $199/mo
• No extra cost, no add-ons

There is no special hardware to buy. EVA works on any device — mobile or desktop — using the microphone you already have.

Try it yourself on the live voice demo. No account required.

How EVA Works

Step 1: Click the 🎤 button

The microphone button sits on the SLAShield dashboard and on mobile. No wake phrase — just a button click.

Step 2: Speak your incident

Say "Create P1 payment gateway down." Natural language, no specific format. EVA understands context.

Step 3: EVA processes

Google Gemini handles speech recognition. The AI classifies severity and extracts the details in under 3 seconds.

Step 4: Everything happens

• Incident created
• Severity AI-classified
• On-call paged via PagerDuty
• Bridge auto-created
• NOVA notifies stakeholders
• MIRA dispatched (Enterprise Agentic)

EVA Commands

Why Voice Beats Typing

During a P1 at 2AM, typing costs 3–5 minutes. You log into the dashboard, fill the incident form, set severity, add a description, page on-call and create the bridge — all by hand.

EVA takes 3 seconds. Click the button, say the problem, and everything is done.

The engineer who is frantically fixing the problem doesn't have time to type. EVA gives them back those 3–5 minutes on every P1, every time.

[!STAT] 3–5 minutes saved per P1 intake. At a P1 cost of $708 per minute, that's real money recovered on the very first incident.

EVA + Microsoft Teams

EVA works inside Microsoft Teams too. Click 🎤 in Teams, or use the bot command.

`@SLAShield create P1 payment gateway down`

Same result, no Slack needed. See the native Teams Bot guide and the Teams integration page.

EVA vs Traditional Voice Tools

Different tools for different companies. ServiceNow is a broad enterprise platform; SLAShield is right-sized, faster to deploy and priced for teams that need major incident response now.

Real Example

Here is EVA in action during a real P1.

2:17:00 AM — Datadog alert fires. Payment gateway down.

2:17:03 AM — Engineer clicks 🎤 on their phone.

2:17:06 AM — Speaks: "Create P1 — payment gateway returning 500 errors. Checkout impacted. High urgency."

2:17:09 AM — Three seconds later:

• ✅ INC-051 created
• Severity: P1 (AI classified)
• On-call: Maya Chen (paged)
• Bridge: Teams link ready
• NOVA: 4 stakeholders notified

By 2:17:09 AM the engineer is already fixing the problem. Not filling out a form, not logging into a dashboard, not sending Slack messages. Just fixing.

Which Plans Include EVA?

Annual billing is $1,990/yr on Starter, $7,990/yr on Growth and $49,990/yr on Professional. Full details on the pricing page.

EVA + MIRA + NOVA Together

The three AI agents work together on every P1. EVA creates in 3 seconds, NOVA notifies immediately, and MIRA coordinates the bridge.

An engineer says: "Create P1 — database connection timeout."

In under 30 seconds:

• Incident created by EVA
• Executive notified by NOVA
• SRE notified by NOVA
• Finance notified by NOVA
• Bridge coordinated by MIRA
• PIR auto-drafting

All from one voice command, hands-free. Read more on NOVA and the AI major incident manager.

Setting Up EVA

1. Sign up for any SLAShield plan from $199/mo
2. Connect Slack or Microsoft Teams
3. Configure your on-call schedule
4. Click 🎤 on the dashboard
5. Say your first incident
6. Done in under 5 minutes

EVA on Mobile

Mobile is the most common use case — engineers are on their phone at 2AM, not at a desk.

• Works on iPhone
• Works on Android
• Works in the browser
• No app download needed
• EVA is always ready

FAQ

Q: Does EVA require special hardware or a microphone?

A: No. EVA works with any standard microphone — your phone, laptop or desktop mic. No special hardware required. Just click the 🎤 button and speak.

Q: What languages does EVA support?

A: EVA currently supports English. MIRA (AI-assisted bridge coordination) supports English, French and Spanish. Additional languages coming soon.

Q: How accurate is EVA's voice recognition?

A: EVA is powered by Google Gemini and enterprise-grade speech recognition. Production evidence: 14,798 automated SLA checks, 100% alert delivery, AI-evaluated with deterministic fallback.

Q: Can EVA understand technical terminology?

A: Yes. EVA is trained on incident management vocabulary — P1, P2, MTTR, bridge, PIR, RCA and common service names. Speak naturally and EVA will understand.

Q: Does EVA work when Slack is down?

A: Yes. EVA creates incidents directly in SLAShield regardless of Slack status. If Slack is down, use @SLAShield in Microsoft Teams instead. Zero coordination downtime.

Q: Which plan includes EVA?

A: Every SLAShield plan includes EVA Voice-to-Incident from Starter at $199/mo. No extra cost. No add-ons.

Try EVA

Try EVA free — no account needed. Start with the 🎙️ voice demo.

Or see EVA + MIRA + NOVA live every Wednesday at 11:00 AM ET on the live webinar.

Ready to start? Plans begin at $199/mo with a 30-day free trial and no credit card required — see pricing.